Refund and Returns Policy

Last Updated: June 2026

At Nadora, we take pride in creating premium travel accessories and lifestyle pieces that our customers love. If for any reason you are not completely satisfied with your purchase, please review our cancellation and refund policy below.

Order Cancellation

  • Orders may be cancelled within 12 hours of placement, provided they have not been processed or dispatched.
  • Once an order has been processed, packed, or shipped, it cannot be cancelled.
  • To request a cancellation, please contact us at info@nadoraluxury.com or +254 768 186 945 with your order number.

Returns & Refunds

We accept returns under the following conditions:

  • The item must be returned within 7 days of delivery.
  • The item must be unused, unworn, and in its original packaging with all tags and accessories included.
  • Proof of purchase or your order number must be provided.

Non-Refundable Items

The following items are not eligible for refunds or exchanges:

  • Personalised or customised products.
  • Gift cards or promotional items.
  • Products that have been used, damaged after delivery, or returned without original packaging.
  • Items purchased during final clearance or special sale events, unless they arrive damaged or defective.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide:

  • Your order number.
  • Photographs of the item and packaging.
  • A brief description of the issue.

Upon verification, Nadora will offer a replacement, store credit, or a refund, depending on the circumstances.

Refund Processing

  • Approved refunds will be processed to the original payment method.
  • Refunds typically take 5–10 business days to reflect, depending on your bank or payment provider.
  • Shipping fees are non-refundable unless the return is due to an error on our part or a defective item.

Return Shipping

Unless the return is due to an incorrect or defective item sent by Nadora, customers are responsible for the cost of return shipping.

Contact Us

For any questions regarding cancellations, returns, or refunds, please contact us:

  • Email: Nadoraluxury@gmail.com
  • Phone/WhatsApp: +254 768 186 945
  • Website: www.nadora.co.ke

By placing an order with Nadora, you acknowledge and agree to this Cancellation & Refund Policy.